Refund Policy

1. Overview & Commitment

We want you to be confident every time you engage Aegis Softex LLC. We provide remote, advisory technical support for printers and computers and stand behind the quality of that work. Where we fall short of what we promised, we will make it right in accordance with this policy. This Refund Policy applies to refund requests submitted on or after the "Last updated" date shown above.

2. Scope of This Policy

This policy applies to paid technical support services and support plans purchased directly from Aegis Softex LLC through this website or our support channels (the "Services").

We are an independent third-party support provider and do not sell printer hardware, manufacturer warranties, or manufacturer driver software. Accordingly, this policy does not cover, and we cannot refund, products or services purchased from third parties (such as printer manufacturers, retailers, or app stores). Requests relating to third-party purchases should be directed to the relevant vendor under that vendor's own refund terms.

3. No-Fix, No-Fee Guarantee

Our core promise is simple: if we are unable to resolve the specific issue you engaged us to fix during a paid session, you are entitled to a full refund of that session fee. We will tell you up front if an issue appears to fall outside what support can resolve (for example, a hardware fault), so you can make an informed decision before any chargeable work begins.

4. 30-Day Refund Eligibility

Refund requests may be submitted within thirty (30) days of the original purchase date. Subject to review and approval against the criteria in this policy, refunds may be issued where:

• We were unable to resolve the issue you engaged us to fix (No-Fix, No-Fee Guarantee).
• You were charged in error, charged more than the published rate, or charged more than once for the same Service.
• You cancelled before a session began and no work had been performed.
• A Service you paid for was not delivered.

Refunds generally apply to first-time purchases and are assessed individually and in good faith.

5. Non-Refundable Scenarios

Except where a statutory right applies, refunds are generally not available in the following situations:

• Requests made after the 30-day refund period has elapsed.
• Sessions where the issue was resolved or the requested work was completed.
• Issues that cannot be resolved due to hardware failure, manufacturer defects, or circumstances clearly disclosed to you before work began.
• Situations where you decline to follow reasonable troubleshooting steps required to complete the work.
• Renewal or recurring subscription payments after the applicable renewal date (see Section 6).
• Failure to cancel a recurring plan before it renews.
• Charges arising from a violation of our Terms & Conditions or Acceptable Use Policy.

6. Plans, Subscriptions & Cancellations

Where a recurring support plan is offered, it continues until cancelled. You may cancel at any time, and cancellation stops future renewals. To avoid being charged for the next billing cycle, please cancel before your renewal date.

Cancelling a plan does not, by itself, entitle you to a refund of amounts already charged for the current period, except as required by law or where the No-Fix, No-Fee Guarantee or another provision of this policy applies. Fees for portions of a service already delivered are non-refundable.

7. How to Request a Refund

To request a refund, contact our support team with your order or session details and the reason for your request. Please include:

• Your full name and the email or phone number used for the purchase.
• The date of the session or purchase and any order/reference number.
• A brief description of the issue and the outcome.

You can reach us by email at contact@aegissoftex.com or by phone at +1 (888) 869-0833. We will acknowledge your request and respond within a reasonable timeframe, and we may ask for additional information to verify the purchase.

8. Refund Processing Time

Approved refunds are issued to the original payment method and typically take 5–10 business days to appear, depending on your bank or payment provider. We do not control the timelines of card issuers or banks. If your approved refund has not appeared after 10 business days, contact us and we will help trace it.

9. Chargebacks & Disputes

If you have a concern about a charge, please contact us first so we can resolve it quickly and fairly — most issues are settled within a single conversation. Initiating a chargeback before contacting us can delay resolution. We reserve the right to provide payment processors and card networks with records relevant to a disputed transaction in order to respond to chargebacks.

10. Changes to This Policy

We may modify or update this Refund Policy from time to time to reflect changes in our Services or legal requirements. Changes become effective when posted on this page, and the "Last updated" date above will reflect the most recent revision. The policy in effect at the time of your purchase governs that purchase.

11. Contact Us

Questions about this Refund Policy? Our team is here to help:

• Email: contact@aegissoftex.com
• Phone: +1 (888) 869-0833
• Post: Aegis Softex LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA