1. Who we are

This site is operated by Aegis Softex LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA ("we", "us", "our"). We are an independent third-party printer support service and are not affiliated with HP, Canon, Epson, Brother, Lexmark, Dell, Xerox, or any other printer manufacturer.

2. Information we collect

Contact details you submit through our forms or live chat (name, email, phone, message).
Technical information automatically collected when you visit, such as IP address, browser type, device type, pages visited, referrer URL, and timestamps.
Cookies and similar technologies used for site functionality, analytics, and advertising (see Section 5).

3. How we use your information

To respond to your support requests and provide the services you ask for.
To improve our website, services, and customer experience.
To measure the performance of our advertising and marketing campaigns.
To comply with legal obligations and protect against fraud or abuse.

4. Sharing of information

We do not sell your personal information. We may share data with trusted service providers strictly to operate our website and services, including:

Microsoft Advertising (Bing Ads) — for conversion tracking and audience measurement via the Universal Event Tracking (UET) tag.
Microsoft Clarity — for behavioural analytics (heatmaps, session recordings) so we can improve site usability.
JivoChat — to power our live-chat widget.
Hosting and email providers — solely to deliver and operate the site.

5. Cookies and tracking technologies

We use the following categories of cookies and similar technologies:

Strictly necessary — required for the site to function (e.g. session storage for the welcome toast).
Analytics — Microsoft Clarity to understand how visitors use the site.
Advertising — Microsoft Advertising UET tag to measure conversions from our Bing Ads campaigns and to build remarketing audiences.

You can accept or decline non-essential cookies via the consent banner shown on your first visit. You can also disable cookies in your browser settings. For more details on Microsoft Advertising, see the Microsoft Privacy Statement.

6. Your rights

Depending on where you live (e.g. EEA, UK, California), you may have the right to access, correct, delete, or restrict processing of your personal information, and to opt out of targeted advertising. To exercise any of these rights, email us at support@aegissoftex.com.

7. Data retention

We retain personal information only for as long as needed to provide our services and meet our legal obligations. Support correspondence is typically retained for up to 24 months.

8. Data security

We use industry-standard administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

9. Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision.

11. Contact us

Questions about this policy? Email support@aegissoftex.com or write to: Aegis Softex LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.