1. Independent third-party support
Aegis Softex LLC is an independent third-party technical support provider. We are not affiliated with, endorsed by, sponsored by, or authorized by HP, Canon, Epson, Brother, Dell, Microsoft, Lexmark, Xerox, Samsung or any other manufacturer unless explicitly stated. All trademarks, logos, and brand names are the property of their respective owners and are used solely for identification purposes.
2. Use of brand names
References to manufacturer or product names anywhere on this website are made strictly for descriptive and identification purposes — for example, to describe the type of device we can help you configure or troubleshoot. Such references do not imply any partnership, authorization, certification, or other relationship with those companies.
3. No manufacturer warranty service
We do not provide manufacturer warranty service, repairs, or replacements. If your device is under warranty, please contact the manufacturer directly. Using our independent support services may, in some cases, fall outside the scope of a manufacturer warranty; you are responsible for understanding the terms of your own warranty.
4. No driver hosting
We do not host, sell, or distribute manufacturer drivers or firmware. Any driver references link you to the manufacturer's own official download pages. Always obtain drivers and software from the original manufacturer or a source you trust.
5. Informational content
Guides, articles, and troubleshooting steps published on this website are provided for general informational purposes only. While we strive for accuracy, technology changes frequently and your results may differ. Follow any instructions at your own risk and back up important data before making changes to your device or system.
6. No guaranteed outcome
Technical support involves variables outside our control, including hardware condition, third-party software, and network environments. We do not guarantee that every issue can be resolved. Where a paid session cannot resolve the issue you engaged us to fix, our Refund Policy applies.
7. Limitation of liability
To the maximum extent permitted by law, Aegis Softex LLC is not liable for any indirect, incidental, or consequential damages arising from the use of this website or our services. Our services are provided on an "as is" and "as available" basis.
8. External links
This website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.
9. Contact us
Questions about this disclaimer? Email contact@aegissoftex.com or write to: Aegis Softex LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.